Shipping policy

Shipping & Delivery Policy

At OptiMart, we are dedicated to providing a reliable and transparent delivery service for our UK customers. This policy outlines our shipping procedures, timeframes and terms of service.

1. Delivery Territory

OptiMart currently operates exclusively within the United Kingdom. At this time, we do not offer international shipping or delivery to addresses outside of the UK.

2. Order Processing and Cut-Off Times

We process orders Monday to Friday, excluding UK public holidays.

  • Order Cut-Off Time: 4:00 PM UK TIME
  • Processing: Orders placed before 4:00 PM UK TIME will normally be processed and dispatched the same business day.
  • Orders placed after 4:00 PM UK TIME, on weekends or on public holidays will normally be processed on the following business day.

3. Shipping Timeframes and Costs

We provide Free Shipping on all orders across the United Kingdom. We use professional delivery carriers, which may include Royal Mail, Amazon Shipping, DPD and other suitable courier services.

Standard UK Shipping

  • Handling Time: 0–1 business day
  • Transit Time: 3–5 business days
  • Estimated Total Delivery: 3–6 business days
  • Cost: FREE

Delivery timeframes are estimates. While we aim to meet these estimated delivery times, delivery may occasionally be affected by circumstances outside our control, including weather conditions, strikes, peak seasonal periods or carrier delays.

4. Order Accuracy and Modifications

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order. OptiMart cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Order Changes

If you need to request a change to your order, please contact us at support@optimart.co.uk as soon as possible. We will try to accommodate requests where possible, but changes cannot be guaranteed once an order has entered our processing system. Once an order has been dispatched, we are unable to make changes to the order or delivery address.

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and, where available, a link to the relevant carrier's tracking service. You can use the tracking information to monitor the progress of your delivery.

6. Contact Information

If you have any questions regarding your delivery, please contact our support team.
Trading Name: OptiMart
Email: support@optimart.co.uk
Business Address: 4 Winter Avenue, London, E6 1NH, United Kingdom